Thank you for shopping with us! We’re committed to delivering your order safely and efficiently. Please review our full shipping policy below before completing your purchase.
Processing & Shipping Times
Orders are typically processed within 1–3 business days.
Shipping times vary based on destination and the selected shipping method at checkout.
Once your order has shipped, you will receive a confirmation email with tracking details (when available).
US Shipping
We offer shipping within the United States. Please note that shipments to US territories, APO/FPO addresses, or certain regions may still be subject to customs inspections, import taxes, duties, or additional handling fees, depending on local regulations.
Customs, Duties, Import Fees & Tariffs
All customs charges are the responsibility of the customer.
Any import fees (Including tariffs) or duties are determined by the destination region and are not controlled by us. We cannot estimate or include these costs in your order total.
Refusal to Pay Customs / Refused Deliveries
If you refuse to pay required customs fees, tariffs or if you refuse delivery of your package.
The shipment may be returned to us, destroyed, or held by customs depending on the laws of the destination.
Refunds will NOT be issued for orders refused due to unpaid customs fees.
If the package is returned to us and we are able to receive it back in resellable condition, a refund minus all shipping costs, return fees, and any additional carrier charges may be processed at our discretion.
If the package is not returned to us, no refund will be provided.
Incorrect Address or Delivery Issues
We are not responsible for packages lost or delayed due to:
Incorrect or incomplete shipping information
Carrier delays
Local postal issues
Customs processing times
Lost or Damaged Packages
If your package arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue as quickly as possible.
Contact Us
If you have questions about shipping, customs, or an existing order, please reach out to our support team at:
criticalhitgaminglounge@outlook.com
